Terms and Conditions

1. Acceptance of These Terms

By using irelandactorsguide.ie, contacting us to order, or paying for a subscription, you agree to these terms and conditions in full. If you do not agree with any part of them, please do not use the website or purchase a subscription. These terms apply to every customer, whether you read them before ordering or not, so we have written them in plain English to make that easy.

2. The Service We Provide

We sell IPTV subscriptions that give you access to live television channels and a video on demand library through a login (your "line") that works in compatible player apps. Your subscription includes:

• Access to 20,000+ live channels, including Irish, UK and international content
• Access to a VOD library of 100,000+ films and series
• An electronic programme guide (EPG) for supported channels
• 24/7 customer support on WhatsApp for the duration of your subscription

Channel lists and VOD content change over time as sources are added, removed or replaced. The advertised numbers reflect the typical library size and are not a guarantee that any single specific channel or title will always be available.

3. Subscriptions and Payment

We offer four subscription plans, all including the identical full service:

• 1 Month: €14.99
• 3 Months: €29.99
• 6 Months: €39.99
• 12 Months: €49.99

All prices are in euro and include every feature listed on the subscription page. Payment is made in advance by debit or credit card, Revolut or bank transfer, using the secure payment details we send you on WhatsApp. Your line is activated once your payment is confirmed. Prices may change in future, but the price you paid is fixed for the full period of your current subscription.

4. Renewal and Cancellation

Your subscription does not renew automatically. Nothing is charged to your card unless you explicitly ask us to renew. When your plan nears its end date, we will send you a reminder on WhatsApp and renewing takes a single message. If you choose not to renew, your access simply ends on the expiry date, with nothing further to pay and no cancellation procedure required. You may stop using the service at any time; see Section 9 for how refunds are handled.

5. Acceptable Use

Your line is for personal, private viewing by you and your household. By using the service you agree that you will not:

• Share, resell or redistribute your login details to anyone outside your household
• Restream, record for redistribution, or rebroadcast any content accessed through the service
• Use the service for any commercial public display without our written agreement
• Attempt to interfere with, probe or disrupt our servers or infrastructure

One line covers one screen at a time as standard. If your account is used on multiple screens simultaneously without an additional connection being arranged, we may suspend the line until we have spoken with you. Breaches of this section can lead to termination of your subscription without refund.

6. Your Responsibilities

You are responsible for having a compatible device and a stable broadband connection. As a guide, a steady 15 to 25 Mbps handles HD comfortably and 25 Mbps or more is recommended for 4K. Most streaming issues trace back to local Wi-Fi rather than the service itself, so you agree to work with our support team through reasonable troubleshooting steps before declaring a fault. You are also responsible for keeping your login details private and for how the service is used under your subscription, and for ensuring your use of the service complies with the laws that apply to you.

7. Service Availability

We target 99.9% uptime and maintain anti-freeze servers with backup feeds for major channels. However, no streaming service can promise uninterrupted availability at every moment. Occasional maintenance, upstream source changes or individual channel outages may occur. Where a channel or feature is temporarily unavailable, our obligation is to restore it or provide an alternative feed as quickly as we reasonably can. Persistent loss of service on our side is covered by Section 9.

8. Customer Support

Support is provided on WhatsApp at +44 7988 548254, 24 hours a day, 7 days a week, through our contact page. We aim to answer most messages within minutes. Support covers setup on your devices, account and billing questions, and technical issues with the service. We cannot provide support for problems with your own device, your broadband provider, or third party apps not recommended by us, though we will always point you in the right direction where we can.

9. Refunds

Because access is delivered instantly and digitally, completed activations are generally non-refundable once your line has been issued and is working as described. That said, we are fair people: if the service fails to work as described and our support team cannot resolve the problem within a reasonable time, we will discuss a partial or full refund for the unused period, assessed case by case. Nothing in this section affects your statutory consumer rights under Irish and EU law. Contact us first and we will always try to make things right before it ever comes to that.

10. Intellectual Property

All content on irelandactorsguide.ie, including text, design, logos and graphics, belongs to us or our licensors and may not be copied or reused without permission. All channel names, broadcaster logos, league names and trademarks mentioned on this site belong to their respective owners and are used for identification purposes only. No affiliation with or endorsement by any broadcaster, league or rights holder is claimed or implied.

11. Limitation of Liability

To the fullest extent permitted by law, our total liability to you for any claim relating to the service is limited to the amount you paid for your current subscription period. We are not liable for indirect or consequential losses, including loss of enjoyment of a particular event, where we have offered a working alternative or timely fix. Nothing in these terms excludes liability that cannot be excluded under Irish law, including your statutory consumer rights.

12. Changes to These Terms

We may update these terms from time to time. The current version is always on this page with its date at the top. Changes do not apply backwards: the terms in force when you paid govern your current subscription period, and any updated terms apply from your next renewal. Continued use of the service after an update means you accept the new terms for future periods.

13. Governing Law

These terms are governed by the laws of Ireland. Any dispute arising from them or from the service will be subject to the jurisdiction of the Irish courts, without prejudice to any mandatory consumer protection rights you hold in your own country of residence within the EU.

14. Contacting Us

Questions about these terms? Message us any time on WhatsApp at +44 7988 548254 or through our contact page. We answer in plain English, just like these terms are written.